Cancellation Policy for Dental Appointments

Our goal at #thesmiledoc is to provide quality dental care in a timely manner. We do understand that illness, emergencies, flat tires, and bad weather do occur. We ask our patients to give us 48 hours notice, whenever possible, if they cannot keep an appointment. This allows us time to fill the schedule with other patients who may be waiting. A broken appointment is an appointment that is canceled/rescheduled without 48 hours notice or an appointment where a patient does not show up. Broken appointments may be subject to a cancellation fee of $50 for hygiene appointments and $100 for a doctor's appointment. No future appointments can be scheduled nor can records be transferred without the payment of this fee.
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Additionally, if a patient is more than 20 minutes late without prior notice for a scheduled appointment, we will consider this a missed appointment and the cancellation fee will be charged. If you have any questions regarding this policy, please let our staff know and we will be glad to clarify any questions you have.
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We appreciate your understanding and consideration regarding our cancellation and broken appointment policy.